RightNow Community Guidelines

Welcome to the RightNow Community Forums!  This site is intended for RightNow customers to share ideas, tips, questions and answers, best practices, and experiences. While RightNow employees also post here when they can, please note the forum is not an RightNow support channel or official communication channel. 

These guidelines are here to help you understand what it means to be a member of the RightNow Community.

Don't forget that by using the forum, you agree to the RightNow Forum Access Agreement.

1.      Remember the Golden Rule: “Treat others as you would have them treat you.”  The Community enables interaction among a global community, made up of users with all levels of expertise.  By welcoming new members & showing respect to each other, we create an inviting environment that encourages participation & builds the Community’s value for everyone.

2.      Keep it professional.  You are welcome to share your perspective on the relevant business topics, but mature, polite discussion is encouraged. Any abusive, derogatory, inappropriate, obscene, offensive, or violent content will be promptly removed.

3.  Respect the privacy of others.  It's up to you, and only you, to decide what information to share about yourself & your business.  Don't post another user's email or postal address, phone numbers, etc.

4.  Search first.  There's loads of information available, so you'll first want to check existing resources like manuals & the Support KB.  Then search the forum to see if your question has already been answered or is being discussed.

5.  Make good & relevant contributions.  Good contributions provide relevant, insightful information & ask important questions.  If you found an answer to your question, you can give back to the Community by posting an update to your question.  False, inaccurate, & misleading information & unsolicited advertising is not helpful. 

6.      Be concise.  Generally, shorter posts are more likely to be read, so use your words wisely, keep your messages concise, & use formatting when applicable.  

7.      Stay on topic.  Keep threads focused on the original conversation.  Don't dilute a discussion by posting a related question; just go ahead & start a new forum thread. 

8.      Be specific in your subject lines.  Many people decide which forum threads to read based on the subject line.  Use subject lines to give users a snap shot of your question.  For example, briefly state your reporting problem instead of just asking for “Help with custom reporting?”

9.   Post to the most relevant board, not multiple boards.  Posting the same question across multiple boards creates disjointed conversations, clutters the Community, and undermines the purpose of having topical boards.

10.    Give praise when due. Everybody likes to know if their contributions were valuable.  If another user helped you or shared worthwhile content, let them know—including a “thanks” in your posts, giving kudos, and/or marking a post as an accepted solution when appropriate.

11.  Keep the Order.  The Community exists for you. You can help make this a safe, positive, and valuable place by helping enforce these guidelines & reporting violations to RightNow.

o       If content does not abide by the guidelines or User Agreement, report it to our moderators by selecting “Report Abuse to Moderator.” 

o       If you see something that is broken, send a private message to Community Manager Erica Leep (forum screen name: eleep).

We know this isn’t exhaustive, but rather than looking for loopholes, we ask that you understand these guidelines and respect the intent behind them.  In most cases, if you cross one of the lines above, we’ll give you a warning & address the offense.  But subsequent violations will result in the termination of your account.

Thanks for visiting, and go on...get started!

Erica Leep
Community Manager
RightNow Technologies

Help improve your RightNow Community