|
|
|
RightNow Customer Forum :
Community Lounge :
News & Announcements :
2009 Customer Experience Impact Report
|
|
|
|
|
|
|
|
|
2009 Customer Experience Impact Report
|
|
 dosen
Community Manager
Posts: 3
Message 1 of 1
Viewed 139 times
|
|
|
Check out the new 2009 Customer Experience Impact Report and see how consumers or using social networking to take back control of the Customer Experience. Did you that: - 82% of consumers that had a bad experience told others about it?
- 7% of those who had a bad customer experience posted a negative review on Facebook?
- 62% of consumers who follow a brand on Twitter are looking for special offers?
Dawnette Osen
Customer Marketing
dawnette.osen@rightnow.com
|
|
|
|
10-27-2009 11:40 AM
|
|
|
|
|
|
|
|
|
|
|
