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RightNow Customer Forum :
Solution Discussion :
RightNow Chat :
Turn off chat for special event
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Turn off chat for special event
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january
Power Contributor
Posts: 393
Message 1 of 6
Viewed 338 times
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We always have issues with this and I'm wondering how others solve this problem. EX: We have a company meeting scheduled for 1PM, when chat is normally open. Our site shows our chat hours as 9-5. We want to close chat early today, but if we change the time of closure, it still shows on our site as open. The customer gets a message that chat closes at 12:30 on Wednesdays (for example, if changing the close time is used.) Why is there nothing built into chat to allow for custom "away" messages? How do you resolve this issue? Thank you, January
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09-29-2009 01:49 PM
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Re: Turn off chat for special event
[ Edited ]
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january
Power Contributor
Posts: 393
Message 3 of 6
Viewed 309 times
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Unfortunately the only thing to do is adjust your chat hours (which then show as being closed on "X day at X time" - ie, Wednesdays at 1PM) or have all your agents log out completely. If there are customers still being queued, you'd have to cut them off in order to get out of the chat. I've submitted a request to pro-services. Unfortunately this appears to be the only option today. We should post this on the idea lab for sure!
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10-06-2009 09:58 AM
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Re: Turn off chat for special event
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january
Power Contributor
Posts: 393
Message 5 of 6
Viewed 282 times
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When we're closed for holidays, we just get a generic "Closed for the holiday" description. How do you show the actual holiday in your messaging?
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10-09-2009 11:56 AM
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Re: Turn off chat for special event
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ZephreumH
Contributor
Posts: 11
Message 6 of 6
Viewed 258 times
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Change the message here January. HOLIDAY_NOT_AVAIL_MSG.
Zephreum H.
Operations Coordinator
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10-12-2009 07:28 AM
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