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Removing "Your position in the queue" message
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72765tang
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72765tang

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Does anyone know how to remove the "Your position in the queue" message? Can it be done? If so is it a php file or a config setting?

 

queue.jpg

Kudos!
11-06-2009 07:28 AM
 
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Re: Removing "Your position in the queue" message
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Mike Maringas
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Mike Maringas

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I apologize but the position in the queue message cannot be configured in that version of the product.  The message is derived from live_tc.jsp which is a shared, non-editable (java server pages) file on the server and does not make use of a config verb to hide/show.  The wait time/position in the queue was completely re-worked in May 09 and provides all formatting options imaginable as well as providing immediate and real-time updates.
 

Mike
Product Development
1
Kudos!
11-06-2009 08:37 AM
 
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Re: Removing "Your position in the queue" message
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72765tang
Contributor
Posts: 15


72765tang

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Thanks for the input

Kudos!
11-06-2009 11:56 AM
 
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