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RightNow Customer Forum :
Solution Discussion :
RightNow Marketing :
How do people check the # of subscribers/unsubscribers on a particular day in the past
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How do people check the # of subscribers/unsubscribers on a particular day in the past
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pfws
Contributor
Posts: 14

Message 1 of 2

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Hi all, We have a need to run reports to see how many people have subscribed or unsubscribed on a day by day basis. Is there a way to do this?
Thanks
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10-16-2009 08:22 AM
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Re: How do people check the # of subscribers/unsubscribers on a particular day in the past
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Aarons
RightNow Moderator
Posts: 169

Message 2 of 2

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To report on a day by day basis you will want to create a date variable. You can then use this variable in your report by defining a column definition such as date_group(transactions.created, $date_variable). When using the variable in a column you will also be forced to create a date filter that limits the time range for the report. There are a couple different ways that you could show the opt-out transactions. The most complete report would utilize the transactions table as that will show all end-user actions as well as agent actions that could have changed the opt-in status. If you are just interested in seeing how many people are opting out of mailings you could create a report that filters off of entries of type unsubscribe on the marketing activities (ma_trans) table. In this case, your column definition for the date would look like date_group(ma_trans.created, $date_variable). I have attached a simple report that shows every day in the last month and the total number of unsubscribe transactions for that day. Aaron
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10-20-2009 01:16 PM
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