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RightNow Customer Forum :
Solution Discussion :
RightNow Service :
Send on Save Status Default Other Than Closed?
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Send on Save Status Default Other Than Closed?
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sarahblocker
Regular Contributor
Posts: 85
Message 1 of 3
Viewed 100 times
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Hi all, Is there a config setting so that when clicking Send on Save, the incident status defaults to something other than closed? In many of our service incidents, we request additional info from our students (we use incidents to follow up with students about submitting documents, etc.). Is there an option to change this setting? I could not seem to find it, but it is Friday after the Summit....I may not be on all cylinders yet.  SB
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Solved!
 Go to Solution
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10-30-2009 01:58 PM
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Re: Send on Save Status Default Other Than Closed?
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 Kyle
Über Contributor
Posts: 1298
Message 2 of 3
Viewed 88 times
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Hey Sarah, welcome back from the Summit. Not only am I not firing on all cylinders but I can't even get my key into the ignition. Glad these things only come once a year otherwise I'd be on a liver transplant list. In regards to your incident status for Send on Save, open your workspace and click on the Send on Save checkbox (i.e. it selects the Incident Thread area). Click the Design tab and look for the Response Options control in the toolbar. Select the Response Options and at the bottom you'll see the Status Change On Response menu. Select the Waiting status and you should be set. 
Not sure what version you're on but this screenshot is from Aug 09, however it's the same for most other versions including Nov 08. Cheers,
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 Accepted Solution
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10-31-2009 10:01 AM
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Re: Send on Save Status Default Other Than Closed?
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sarahblocker
Regular Contributor
Posts: 85
Message 3 of 3
Viewed 85 times
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Thanks, Kyle - I knew it had to be something quick and easy! My liver is starting to pull itself together as well... SB
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10-31-2009 10:52 AM
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