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Learn how to get started in the Community. Review the Community Guidelines. Remember by using the forum, you agree to the RightNow Forum Access Agreement.   Subject Replies Views Author Kudos Latest Post Welcome to the CRM & Industry-specific forum board! Read tips on using this board for industry discussions... 0 446  eleep  01-22-2009 08:59 AM by eleep Human Resources organizations using RNT? 0 55  mjacob  10-30-2009 10:04 AM by mjacob Proving ROI Years After Deployment 2 431  jC  3 10-07-2009 02:39 PM by michrobi NEW! "CrowdService: Harnessing the Wisdom of Crowds in Customer Service & Support" whitepaper 0 222  eleep  09-03-2009 03:29 PM by eleep RightNow Multi-Channel Contact Center Benchmark Portal Report 0 448  eleep  08-31-2009 01:15 PM by eleep Idea of the day - Inspired by the book "Good to Great" 1 731  jimmyPlateau  08-03-2007 12:03 PM by dvap1 Best Practices for measuring Service Levels 5 986  DmitryLZ  06-19-2007 08:49 AM by MikeP Best Support Resources 2 607  jimmyPlateau  06-19-2007 03:49 AM by jimmyPlateau What division does CS reside in for YOUR company? 4 798  AMCross  06-07-2007 11:37 AM by SunRocketMan Software Download Management [ 1 2 ] 11 1264  MikeP  07-29-2009 12:03 PM by Kewill Support Hello - Seeking a B2B Website Hosting Provider That Has Experience with RNT Web Forms 0 433  Erinn T  11-28-2007 10:42 AM by Erinn T Open Span - automation & integration of different, unrelated applications 2 694  DmitryLZ  05-15-2009 11:59 AM by comland Tracking True FCRR 4 920  cphillips  05-06-2009 02:46 PM by jimmyjim Impact of adding an 800 number to the web [ 1 2 ] 11 1181  MikeD  1 04-13-2009 03:58 PM by StephD Industry standard for measuring email performance 2 987  dnguyen  2 04-13-2009 03:44 PM by StephD Looking for resources/advice on growing support from email only to offering chat and phone support 3 973  kathybad  2 03-24-2009 04:11 PM by StephD Web 2.0 technologies 5 1083  twright  03-24-2009 03:35 PM by StephD Barracuda Spam Filtering 1 519  OVGurl  07-31-2009 12:25 PM by Kyle Deflection rates in a service-type industry 3 1034  KariL  1 01-08-2009 08:47 AM by Muddyrider Take a look at the rise & role of social media in today's world 0 402  eleep  11-13-2008 04:18 PM by eleep Productivity Metrics 1 630  rootbeer  06-20-2008 05:12 PM by january Workforce Management 1 555  january  05-19-2008 05:16 PM by Brigid C Interested in finding out how other non-profits are using RN 2 717  grace  05-13-2008 06:45 AM by Alex Knowledgebase Engineer Staffing [ 1 2 ] 19 1577  chellese  1 05-06-2008 11:18 AM by kahelfrich Online Payment Processing 0 409  Ken  02-29-2008 02:36 PM by Ken Looking for Org Management Advice 2 692  sarahblocker  06-24-2009 07:42 PM by sarahblocker Government and Higher Education Boards and User Groups 0 485  Lisa  04-04-2009 01:45 PM by Lisa Call out to all B2B RightNow users 2 608  clinth  10-31-2009 06:19 AM by btr B2B (specifically service-type industry) deflection 0 394  KariL  01-07-2009 09:34 AM by KariL Getting started with B2B Introductions & Overviews 7 1640  eleep  2 10-31-2009 07:57 AM by btr Welcome to the CRM & Industry-specific forum board! Read tips on using this board for industry discussions... 0 446  eleep  01-22-2009 08:59 AM by eleep Top Kudoed Posts Time Range: Day Week Month 6 Months Year All view all Top Tags ClickMap deflection ROI Legend   No New Messages       New Messages       Hot Thread (Hot Threads have 10 or more replies)       Read Only Thread       Replied-To Thread Jump to Page:  1 · 2       Front Page          Previous Page       Next Page       Home E-mail Alerts Contact Us Privacy Policy Anti-SPAM Policy Tell your RightNow Story Copyright © 2009 RightNow Technologies, Inc.