We would definitely find this useful as well. We currently have three fields titled Reason #1, Reason #2, and Reason #3 with the exact same list so that we can select more than one reason for the incident. With the pick list, we could consolidate these three fields into one field. I can also see the benefit in being able to have custom fields that have a heirarchical structure.

 

Kristie Nelson

Very useful, we've got similar fields (6 codes to address the contents of a complaint) like the reason fields Kristie mentiones. 

 

I would like to add the option of multi levelling them like the product/category fields. This makes search for the agent that much faster.

It would be great if we had the ability within the Custom Fields, specifically the Menu Type, to be able to add Sub Menus for each item in the menu list.  I just got a recent request for this on a custom field and unfortunately I don't have the ability to do this with the Custom Fields.

Hi guys,

 

Just wanted to let you know that I edeted the Idea subject line edited to be more specific. Also, please try to follow the "one idea, one post" guideline for future reference.

 

The reasoning for encouraging specific subject lines and the "one idea, one post" guideline is so ideas doesn't morph into one massive, all-encompassing idea like "re-write business rules" or something.

 

You can review the complete Idea Submission Guidelines here.

 

Thanks a bunch!

Erica

We LOVE this idea!  We have so many places where we have created multiple custom fields to solve this problem that I can't count them.  This functionality would eliminate half or more of our custom fields, which would make creating and maintaining reports way easier.

Totally agree. The pick-list type is long overdue. It is a very common data-type and we could use it for sure rather than having to use multiple fields in its place...

Same for hierarchical. We have a use for this as well which would allow us to do a major upgrade to one of our interfaces..

Big kudos from TomTom as well. Pick-lists will add new possibiltiies also when integrating with other tools which make use of pick-lists.

 

At this moment, we are pushing back any business requests requiring multiple custom fields which should instead be pick lists as we cannot account for all the extra maintenance required by those custom fields.

 

Kind regards,

 

Karim Michael Hambach

TomTom Sales BV - Amsterdam

And another.  I really (really) don't want to put multiple identical fields on workspaces when one will do the job.  Any chance we'll see this in a near-future release?

 

Chris