Dear RNT Team,

In 7.X, we had the opportunity to use the very handy RN database schema and relationships tool. 

http://community.rightnow.com/customer/documentation/7.x/supplemental/schema/schema.html

http://community.rightnow.com/customer/documentation/7.x/supplemental/70_crm_ERD.pdf

This has been replaced by the 8.X In-tool Data Dictionary. Although it is great to have such functionality embedded in the RN application, it is currently limited in its functionalities as we cannot see the big picture and the different relationships. So it often isn't enough for developers who need to understand the relationships between the different tables.

It would be nice to have either a higher level of detail within the data dictionary (as in the posted links above) or to offer this information through the documentation area of RN.

Or even better, it would be nice to have the same level of interactivity as in the data dictionary but on a schema level. So we would see the PDF schema (see link above), click on an table item which then highlights the related tables and displays more details.

Thanks in advance for considering such a feature.

Kind regards,

Karim Michael Hambach
TomTom Sales BV - Amsterdam